ck44 Privacy Policy – How We Handle Your Personal Data in Bangladesh

1. Information We Collect

When you register and use ck44, we collect certain personal information that is necessary to operate your account and provide the platform's services. The categories of information we collect include:

• Registration data: Your name, date of birth, email address, and any other details you provide when creating an account. Date of birth is collected to verify that you meet the 18+ age requirement.
• Account activity data: Records of your login sessions, bets placed, games accessed, and interactions with platform features.
• Device and technical data: IP address, browser type, operating system, device identifiers, and session duration. This data is collected automatically when you access the platform.
• Communication data: The content of any messages you send to the ck44 support team, including email correspondence.
• Payment-related data: Transaction records associated with deposits and withdrawals. Full payment card details are not stored directly by ck44 — payment processing is handled through third-party payment service providers.

We collect only the information that is reasonably necessary for the purposes described in this policy. We do not collect sensitive personal data such as biometric data, health information, or political opinions.

2. How We Use Your Information

The personal information collected by ck44 is used for the following purposes:

• To create and manage your member account on the platform.
• To verify your identity and confirm that you meet the minimum age requirement of 18 years.
• To process deposits, withdrawals, and other financial transactions associated with your account.
• To provide access to sports betting markets, live casino games, and the game lobby.
• To respond to support queries and communications submitted by you.
• To monitor platform activity for the purposes of fraud prevention, security, and responsible gaming compliance.
• To maintain records required for the operation of the platform and to resolve disputes.
• To send account-related communications, such as notifications about changes to these policies or your account status.

ck44 does not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive them. You may withdraw any such consent at any time by contacting the support team.

3. Legal Basis for Processing

ck44 processes personal data on the following grounds:

• Contractual necessity: Processing your registration data, account activity, and payment records is necessary to fulfil the agreement between you and ck44 when you create an account and use the platform.
• Legitimate interests: We process technical and device data to maintain platform security, prevent fraud, and ensure the integrity of the wagering environment for all members.
• Legal obligation: Certain data may be retained or disclosed where required by applicable law or in response to a lawful request from a competent authority.
• Consent: Where processing is based on your consent — such as optional marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. Data Sharing and Disclosure

ck44 does not sell your personal data to third parties. We may share your information in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals, relevant transaction data is shared with third-party payment service providers. These providers are required to handle your data securely and in accordance with applicable data protection standards.
• Technology and infrastructure providers: We use third-party services to host and operate the platform. These providers may process data on our behalf and are bound by data processing agreements.
• Legal and regulatory requirements: We may disclose personal data where required to do so by law, court order, or in response to a lawful request from a government or regulatory authority.
• Fraud prevention and security: In cases where fraudulent activity or a serious security breach is suspected, relevant data may be shared with appropriate parties to investigate and address the issue.

Any third parties with whom data is shared are required to use it only for the specific purpose for which it was disclosed and to maintain appropriate security measures.

5. Data Retention

ck44 retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. In practice, this means:

• Account data is retained for the duration of your membership and for a reasonable period after account closure to allow for dispute resolution and compliance with legal obligations.
• Transaction records are retained for the period required under applicable financial record-keeping requirements.
• Communication records, including support emails, are retained for a period sufficient to resolve any related queries or disputes.
• Technical and device data collected for security purposes is retained for a limited period consistent with its security function.

When data is no longer required for any of the above purposes, it is deleted or anonymised in a manner that prevents re-identification.

6. Cookies and Tracking

The ck44 platform uses cookies and similar tracking technologies to support the operation of the site. Cookies are small text files stored on your device when you visit a website. They help the platform remember your session, maintain your login state, and understand how the site is being used.

The types of cookies used on ck44 include:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in during your visit. Without these, core features of the platform would not work.
• Functional cookies: Used to remember your preferences and settings to improve your experience on return visits.
• Analytics cookies: Used to understand how members navigate the platform, which pages are visited most frequently, and where technical issues may occur. This data is used in aggregate and is not linked to individual identities for marketing purposes.

Most browsers allow you to control cookie settings through their privacy or settings menu. Disabling essential cookies may affect the functionality of the ck44 platform. For members in Bangladesh accessing the site on mobile browsers, cookie settings can typically be managed through the browser's site settings menu.

7. Your Rights Over Your Data

As a member of ck44, you have certain rights in relation to the personal data we hold about you. These include:

• Right of access: You may request a copy of the personal data ck44 holds about you.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted. This right is subject to any legal obligations that require us to retain certain records.
• Right to restrict processing: You may request that we limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact the ck44 support team by email. The contact address is listed in the footer of this page. We will respond to requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

8. Data Security

ck44 takes reasonable technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. These measures include the use of encrypted connections for data transmission, access controls limiting who within the organisation can access member data, and regular review of security practices.

While we work to maintain appropriate security standards, no online platform can guarantee absolute security. Members are also responsible for maintaining the security of their own account credentials. You should use a strong, unique password for your ck44 account and not share it with anyone.

If you believe your account has been accessed without your authorisation, please contact the support team immediately and change your password. Do not include your password in any email correspondence with ck44.

9. Children and Minors

ck44 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. Registration requires confirmation that the user is aged 18 or above, and we reserve the right to request age verification documentation at any time.

If we become aware that personal data has been collected from a person under 18, we will take steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on ck44, please contact the support team immediately so that the matter can be addressed.

Members who share devices with others — including family members in Bangladesh — are responsible for ensuring that minors cannot access their ck44 account. Always sign out fully after each session and do not save your login credentials in a shared browser profile.

10. Changes to This Policy

ck44 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable law, or improvements to our data handling practices. When changes are made, the updated policy will be published on this page with a revised "last updated" date at the top.

We encourage you to review this page periodically so that you remain informed about how your personal data is being handled. Your continued use of the ck44 platform after any update to this policy constitutes your acknowledgement of the revised version.

Where changes are material — for example, changes that significantly affect how your data is used or your rights in relation to it — we will make reasonable efforts to notify registered members through the contact details associated with their account.

11. Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal information has been handled, you can contact the ck44 support team by email. Please include your registered account email address and a clear description of your query so that we can respond efficiently.

We aim to respond to all data-related queries within a reasonable timeframe. For complex requests — such as subject access requests — we may require additional time and may ask you to verify your identity before we can process the request.